The Schedule of Service

In most cases our estimator will visit you in your home to discuss the details of your planned moved. He will explain the services we provide and agree with you exactly what is to be included in the quotation.

When you arrange for us to help you move, we need to understand how much requires moving, if packing is required, the time it will take them and how far they need to travel. We will arrange the appropriate vehicles, number of men required and packing materials to meet your requirements.

Packing

Packing can be the most time consuming and frustrating part of any move. Many people often leave it until the last minute. We can supply you with all the packing materials you need at a reasonable cost. According to your wishes, we can do all, some or none of the packing.

If you have agreed for us to do the packing, the quotation will include the supply of labour and packing materials and therefore all you need to do is relax and let us get on with it.

If you had intended to do the packing but for whatever reason, you haven’t had time then you will often find that we will be able to assist. However, firstly you should give us reasonable warning (at least a phone call the day before) so the when the lorry arrives at your home, it will have the necessary crew and packing materials needed for the extra work. Secondly, we will have to make an extra charge for the extra work.

Insurance

Even with the greatest care taken, no mover can guarantee that your personal and cherished belongings won’t get damaged in transit. This is why we have insurance and give you the option of liability cover.

What to Take

Decide what you want to take early on and make sure we know this before the quotation is provided. Do not put everything into one room or area; this makes it very difficult for the crew to work and it will slow them down.

If you can, try to remove everything that is not going to your new home before moving day. If you can’t then just identify the items clearly.

Special Items

If you have something unusual to take with you let us know. We will make special arrangements for plants, fine art, antiques, wine collections, IT equipment or anything else about which you are particularly concerned.

The Date

Arrange the date as far ahead as possible, but don’t guess. Keep us informed if you think we may need to react at short notice.

Mains Service

We are not allowed to tamper with mains services. Make arrangements with your gas and/or electric companies in advance. Also inform your telephone company and Internet Service Provider (ISP) and, if required, make arrangements to keep your old number.

Deep freezers

It is advisable to run down stocks as much as possible – freezers are not designed to be moved loaded. For long distance moves they will need to be completely emptied and for short trips the contents may be temporarily removed, packed into boxes and reloaded at your new home. However please note that neither we or most insurers will accept responsibility for any deterioration of the contents.

Carpets and Curtains

We will only take down curtains and take up carpets by special arrangement, but will not fit them at your new home.

Light Fittings

You should remove light fittings before the moving day as we are not qualified to do so.

System Furniture

This type of furniture is not designed to be moved in it’s assembled form. You should discuss this with us as there will a charge for dismantling and or reassembling it. When dismantling furniture make sure you tape the screws and fittings to the underside ready to set up in your new home.

Drawers

Clothes and other light items may be left in drawers, but heavier items such as books, files or tools should be removed and packed separately.

Parking and Access

Please tell us if there are any restrictions at either location. Also inform us if we are likely to face any difficulties getting access at your new home. These might include narrow streets, overhanging trees, unmade roads, small doorways, spiral staircases etc.

Multi-Storey Buildings

Tell us if you are moving to a flat or multi-storey building and whether or not there is a lift (and how big it is!) Where possible we recommend that you make arrangements for priority use of the lift for the day.

Spare Key

Sometimes we will arrive at your new home before you do. If you can, give the foreman a spare key so we won’t lose any time waiting for you.

Maps and Plans

Please give the driver clear directions to your new home and a street map if poossible. Also draw a floor plan of your new home and give it to the foreman so everything can be put in the correct room.

Colour coded labels can also help to identify the correct location for items – speak to the estimator about this

Children and Pets

Older children may enjoy the excitement of the move and should be included as much as possible, both during the planning and the move itself, to help them understand the reasons for moving and reduce homesickness.

You might consider having younger children and pets looked after by a relative or friend while the move is taking place. If children are staying with you on moving day set aside a room with their toys to keep them occupied.

Moving day

• Try not to stay up late packing and cleaning you will need a good nights sleep.
• It’s a good idea to have a small tool kit on hand for moving into your new home – screwdrivers, hammer, chisel and screws can be useful.
• Remember the kettle etc you can never make too many cups of tea or hand around too many biscuits on the day of the move.
• Remember to turn off water, gas and electricity and do a final meter reading.
• Once you think all items have been loaded into the truck, have a final walk round the house to check that nothing has been left behind.
• Lock doors and windows when you leave the property.